FAQ

Answer to most of your questions

Is my smartphone eligible for protection?
Any smartphone is eligible for protection as long as it is working and in good condition: All makes and models Old or new All phone carriers Purchased or leased You will be required to activate your plan after purchase and present a copy of the original purchase/lease receipt when filing a claim.
Can I cancel my Protection Plan after purchase?
Yes. You may cancel your Protection Plan for any reason at any time. If you cancel during the first 30 days, you will receive a full refund. If you cancel after the first 30 days, your subscription will run until the end of the current monthly billing cycle, and it will not be renewed after that.
What if I upgrade to a different smartphone after purchasing my protection plan?
Your plan is automatically transferred to your new phone (your old phone will no longer be protected), no activation required. Be sure to save the receipt for your new phone—you will need to provide it if you ever have to file a claim.
How do deductibles work?
A deductible is the amount you pay out-of-pocket per claim before SquareTrade begins to cover repair or replacement costs. A $99 deductible applies to all SquareTrade smartphone claims. This is true regardless of device type, model/make, age, whether the phone was purchased or leased, or whether the claim involves accidental damage, electrical/mechanical failure, or any other failure or damage type.
How many claims can I file?
For the single smartphone plan, you may file up to four claims per plan, except in the event that we cannot repair or replace your device and instead issue you a cash reimbursement. In this case, the terms of your plan will be considered completed (and you will not be eligible to file additional claims). For the family smartphone plan, you may file up to eight claims per rolling twelve months, up to the item's purchase price (exclusive of taxes and fees) for each claim.